In an effort to bring the best in pet care to more pet parents, PetSmart has opened its doors to independent veterinary operators (IVOs). PetSmart’s current veterinarian presence with Banfield is vast, but does not reach all of the locations where the company seeks to provide care to its customers. To provide service to these customers, PetSmart is now seeking independent veterinarians to fill these locations.
“Every day, there are pet parents who come to our stores to ask questions for the overall health of their pets,” said Jennifer Freeman, DVM, PetSmart’s resident veterinarian. “An IVO will have the opportunity to connect with these pet parents and help grow their client base, while PetSmart associates will be able to suggest customers discuss a certain pet concern with our IVO if it is a more detailed health concern. This partnership aligns perfectly with PetSmart’s ongoing goals to offer thoughtful, educated and heartfelt expertise to our customers.”
PetSmart says an ideal candidate is an independent veterinarian or group who currently owns/operates fewer than 50 locations and wants to grow their business by operating a full service vet clinic inside PetSmart. An IVO should have a strong sense of community, customer engagement, dynamic collaboration, skills and focus on driving detailed veterinarian services. If interested in becoming an IVO within PetSmart, veterinarians can reach out to ivo@petsmart.com to gather more information and next steps. The first IVO within PetSmart has opened in Las Vegas, Nevada.